Why Our Solve Tags Beat QR Codes Every Time

Here's something we hear all the time on sales calls: "Tags? Oh, those are just QR codes. We already have something similar." We can't tell you how many times we've seen that initial scepticism transforms into genuine excitement when our potential customers realise what Solve tags are—and how they're completely transforming the facilities management game.

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The Difference

Let's get straight to the heart of what makes Solve tags so different from QR codes. Most QR code systems simply redirect users to a form where they must manually input everything—the asset, location, and problem description. Even "specific" QR codes still require users to type and describe the issue in detail. With Solve tags, all this information is captured automatically with a single tap. No typing, no dropdown menus, no struggling to describe "that thing making a weird noise." While QR forms typically take 30-60 seconds to complete (if people bother at all), Solve tags get it done in just 3 seconds. Plus, unlike QR systems that provide no feedback to the reporter, Solve automatically sends push notifications when issues are resolved or being addressed. The reality is simple: when reporting feels complicated, people just don't do it—they live with the problem instead. Solve tags remove these barriers entirely.

Why Facilities Managers Are Switching to Solve Tags

1. Ridiculously Easy to Use

With Solve tags, users just tap their smartphone against the tag—that's it! No awkward scanning, no hunting for the right angle or lighting. Why? Our clients have a choice of QR/NFC Solve tags or NFC only Solve tags.  
We've seen visitors who've never set foot in a building before successfully report issues in seconds. It's genuinely intuitive.  And means issues actually get reported, rather than left.  That toilet that doesn’t quite flush?  You’ll know about it, before it’s become really unpleasant to sort.

2. No App Downloads Required

This is huge for adoption rates! Unlike many solutions that force users to download yet another app, Solve tags work with the native capabilities of modern smartphones. This completely removes a major barrier to adoption and means you'll get way more people actually using the system.  Yes, that means more tickets; more tickets that are relevant, meaningful and actually reporting genuine issues, meaning you can also spot trends.  The AV kit in that meeting room?  Doesn’t actually work properly but only when one particular team is using it.  

3. Lightning-Fast Submissions

We've timed it—users can submit requests within just 3 seconds. Compare that to the typical QR workflow of opening a camera, scanning, waiting for a link, then navigating through multiple screens. Those precious seconds make all the difference in whether someone bothers to report that broken coffee machine.  And we all know what a shortage of caffeine means to the team.

4. Smart Routing on Autopilot

Each Solve tag knows exactly where it is and what it's for. When someone taps it to report an issue, that request immediately heads to the right maintenance team—no manual sorting required. Your HVAC team gets AC problems, your catering staff gets coffee machine alerts, reception get toilet roll requests, all automatically and immediately.  Meaning tenants and occupants are happy.  

5. Location Intelligence Built In

The days of playing "Where exactly is that broken thing?" are over. Our Solve tags automatically include precise location data with every submission. Maintenance teams can head straight to the problem without the frustrating back-and-forth.  Which also means you can avoid those taps on the shoulder and the ‘can I just..?’ conversations.  

6. Effortless Implementation

We've designed Solve to be remarkably easy to deploy across your facilities. The mobile-first design we embraced when we designed our platform enables our clients to deploy the Solve tags in a failproof workflow. No time wasted in figuring out which tag goes where. Most of our clients are up and running within days.

7. Real-Time Resolution Updates

Unlike traditional QR code systems that create a one-way reporting channel, Solve tags establish a direct connection between the reporter and maintenance team. When your request is resolved, you'll receive an automatic notification with details about the fix and when it was completed. This closed-loop communication eliminates the frustrating "did anyone even see my report?" problem that plagues many facilities. Tenants and visitors appreciate knowing their concerns were heard and addressed, which dramatically improves satisfaction levels with building management, meaning happier occupants; what’s not to like, although we can’t affect their annual performance reviews!

8. Facilities Intelligence Dashboard

Beyond just solving immediate problems, Solve gives you powerful insights into your building's performance. Track response times, identify recurring issues, and spot patterns that help you shift from reactive to proactive maintenance. Our dashboard puts all this data at your fingertips in an intuitive format.  Meaning you’re ahead of the game. So actually we can help with your own annual performance review.

What Our Customers Are Saying

Just last week, We were on a call with a facilities director for a major multi-tenant office. She told us: "When I was presented Solve the first time, I was shown the tags with QR code on it and I was initially put off. I have very mixed experience with QR codes and I thought that it will not help at all with elevating the workplace experience. I am glad I didn't end up the meeting there. Once I understood how Solve works, I immediately thought this will be a gamechanger for us. We deployed the Solve NFC tags and suddenly the workplace found its voice. Our employees gained confidence to report issues or submit requests by using Solve because they noticed that it also helped us to respond efficiently and effectively. Best part is that we now have real data we can use to help us pivot from a reactive stance to a preventive one."

Real-World Impact

After dozens of conversations with facilities managers who've made the switch to Solve, we consistently hear about:

• Dramatically higher reporting rates from building occupants, meaning a better performing estate overall

• Maintenance teams spending more time fixing and less time searching – and less time head scratching

• Tenants who feel heard and valued when their issues get resolved quickly, meaning they stay longer, report higher satisfaction rates and are prepared to pay more

• Facility managers who finally have the data they need to make smarter decisions

Let's Be Real

When you tell us, "We already have QR codes," we get it—on the surface, they might seem similar, but Solve is human-centric. We take the human element and have wrapped it into Solve tags – which in turn shows a fundamental upgrade to how buildings are maintained and used.

Ready to see the difference for yourself? We'd love to show you how Solve tags can transform your facility management process—without a single QR code in sight.

No app, no log in, immediate ticket routing - Solve gives instant solutions

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