Unreported workplace issues  

Issue:

81% of respondents across 600+ office buildings expressed dissatisfaction with at least one aspect of their workspace. However, these issues go largely unreported: 22% of employees don't even know how to make a workplace complaint, and while 78% know how, only 16% have actually made a complaint. This means 84% of the people with issues never report them - creating a massive blind spot for facilities managers.

Solve Solution:

Eliminate the "Can I be bothered to report?" problem completely. With no app, no login, and no forms to fill out, Solve removes every barrier between noticing an issue and reporting it. Workers don't need to know the complaint process - they just tap a Solve tag and report in under 3 seconds.  

Measurable Benefit:

Client Example: Our client, an asset management company, now receives approximately 30 tickets per week - that's 120 issues per month that were previously invisible to facilities managers.

Notably, companies observe a surge in reporting during the first few weeks of implementation as workers finally report long-standing issues that have gone unresolved. This isn't new dissatisfaction -  it's existing frustration finally being voiced and being voiced about the 'softer' issues which make the workplace beyond purely a space in which to do tasks.

Before Solve: These issues existed but went unreported due to friction. Solve captures the silent majority and gives FMs the complete picture they need.

After Solve: Complete visibility enables proactive management and happier workplace

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Eliminating the "Stop & Search" Problem

Issue:

When you stop your work to report an issue you switch tasks, and carry "attention residue" — fragments of your focus remain on prior tasks, degrading your performance on the current one. Recovery time depends on task complexity: for simpler work it may be ~8 minutes, for more complex tasks ~25 minutes.

Solve Solution:

No need to find email addresses, phone numbers, or the right department. Issues are reported in under 3 seconds with no login, no app, and instant routing to exactly the right person.

Measurable Benefit:

30 minutes saved per issue - eliminates time spent finding who to contact, explaining the problem multiple times, and following up

40% productivity increase - frequent context switching can erode productivity by up to 40%

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Improving Employee Engagement & Retention

Issue:

62% of workers are disengaged globally, costing the global economy $8.9 trillion annually. Multiple steps in reporting processes discourage reporting, leaving employees feeling unheard and undervalued.  

Replacing a general employee typically costs 30-150% of their annual salary, depending on role, seniority, and specialization. Also, data suggests that full replacement including recruiting, onboarding, training, and lost productivity often amounts to 6-9 months of salary. Attrition rates in many industries hover around 18-20% annually, making employee turnover a significant hidden cost to businesses.

Solve Solution:

Everyone has a voice - employees, contractors, visitors, cleaning staff and the CEO can all report issues instantly with no barriers. Solve eliminates friction and ensures issues are reported and employees feel seen and heard.

Measurable Benefit:

Increased workplace satisfaction - people feel heard when issues are addressed quickly

Improved retention - responsive workplaces show employees they're valued  

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In Conclussion

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We've spent years installing sensors to monitor temperature, occupancy, and air quality - yet we're missing the most valuable data source: the humans experiencing the space. They notice the flickering light, the odd smell, the door that sticks. But only if asking for help is easier than ignoring the problem. The question facility managers face isn't whether issues exist in their buildings - it's whether they're creating conditions where those issues can surface before they drive people away.

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