One of the outcomes of Covid was that coworking and the provision of coworking spaces has grown, with a range of different commercial models.  The UK & Ireland combined inventory totals over 3,300 spaces of which Ireland accounts for 236 places, as of Q4 2024.  Whilst London and Dublin dominate respectively, Manchester, Birmingham and Bristol have significant provision, and the rest of the UK follows closely behind, whilst in Ireland there is supply across the country.  This is now a competitive market and with membership being the main commercial model, member satisfaction can no longer be just a nice-to-have; it's becoming essential for both retention and growth.  A comprehensive satisfaction checklist helps coworking operators and providers identify improvement and revenue opportunities by delivering exceptional experiences.    

So, what are the key components that make up an effective satisfaction monitoring system?  At Hereworks Solve, we’ve taken market research and feedback from our clients and their users and discovered the six key elements;

Physical Environment: The Foundation of Workplace Comfort

The physical workspace forms the absolute epitome of member and user satisfaction. Ergonomic furniture, in particular effective noise management solutions, and consistent climate control create an environment where members can focus and thrive. Regular cleanliness audits ensure spaces remain inviting and professional – and are used regularly.  

‍Technology Infrastructure: Powering Productivity

In today’s 24/7 always on world, reliable technology is totally non-negotiable; users expect consistent high-speed wifi, responsive tech support, and friction-free digital access and AV systems. Meeting rooms and working spaces must offer intuitive technology to enable seamless collaboration.  Frustration when using specific rooms or desks is a fundamental reason why workers don’t return to coworking spaces, according to a survey run by Servcorp in Australia.  

Amenities and Services: The Details That Delight

Quality amenities mean that exceptional spaces stand out from merely adequate ones.  This includes premium tea and coffee and refreshments, efficient business services, reliable mail and parcel handling – and responses to requests for support and issue reporting.  According to coworking space users, events and activities that have been put on with the users actually in mind not only foster community engagement, but they also add value to the users and their satisfaction ratings.  

Community Experience: Building Meaningful Connections

That sense of community is a key determinant for whether members and users members return and renew. Structured networking opportunities engaged community managers, transparent communication channels, and collaborative environments transform a physical space into a thriving environment, and this includes uptime for facilities and amenities, and the reliance on all to contribute to uptime, such as reporting issues.  

Streamlining Satisfaction Management

Solve provides operators with powerful tools to monitor and improve member satisfaction and make support requests in under 5 seconds, often under 3.  The workers become human sensors and collaborate not only in the work they carry out, but also in the maintenance and performance of the space itself.  Spaces using Solve are reporting user renewal and satisfaction rates far in excess of what they were previously experiencing, often of up to 20% plus.  

Measuring and Improving: The Continuous Enhancement Cycle

By establishing clear metrics around user satisfaction and implementing regular review cycles to track progress, coworking operators are developing standardised response protocols for addressing negative feedback promptly - and acting promptly to feedback and support requests, both positive and negative.  By creating a continuous reporting tool and engagement system, feedback becomes tangible improvement.  

By focusing on these key areas, operators of coworking spaces are creating environments where members don't just work— they return, they thrive and they pay, meaning better retention rates, stronger word-of-mouth referrals and advocacy, and more profitable operations.  

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